Sedelux makes you enjoy free express shipping on all orders when in stock. See below for the shipping times to your destination. If products are not available at our warehouse for express shipping, all our products can be directly ordered on backorder from our factory.
- West-Europe: 7 - 15 business days
- Rest of Europe: 7 - 21 business days
- Other countries: 8 - 26 business days
- Free Shipping
- Simple and fast service.
- Returns within 14 days after purchase.
Please note that due to the current COVID-19 (known as Corona virus) pandemic we are experiencing delays in delivery times. What does this mean for your? Your order will ship out ASAP, usually within 48 hours. Once the package has been handed over to the courier service we are depending on their services as well - the courier service will do its absolute best to deliver the item to you in the agreed time period. However, because of necessary measurements for cover-19 on the work floor and the sudden increase of packages they cannot 100% assure to deliver it within the estimated delivery time frame. Because of this, estimated delivery may be over 10 business days extra.
Thank you for understanding!
If your item is in stock, please allow 1-3 business days to process your order once the payment is received and cleared. Please note during high volume sale periods or new range releases there may be minor delays - we highly appreciate your patience during this time! Once shipped, you will be emailed with tracking information to follow your order to its destination. Please note that there is no dispatch on weekends and public holidays.
TAXES & DUTIES
While import duties or taxes happen on very rare occasions, we cannot control this and cannot estimate additional fees. This happens by your local customs and we have no control over these charges. This means that customers are responsible for all applicable import duties and fees. All orders are shipped DDU, which means “duties and taxes unpaid” from our warehouse in Asia. In this case, we do not collect the VAT, duties and/or taxes and cannot predict what your estimated charge may be. In order to collect your package, additional charges must be paid to clear customs. As we ship to over 40 countries, some may require additional fees paid COD (Collect On Delivery). In this case, the fees are paid to the local carrier. Sedelux does not collect fees and has no control over what local governments charge for taxes. Of course we will try our best to avoid any additional costs for our customers.
OWNERSHIP AND RISK
To ensure fast dispatch times, we are unable to make changes or cancel your order once your order has been placed. If you have an error in your delivery address, please contact us within 2 hours via email at firstname.lastname@example.org, otherwise we may not be able to adjust this for you. Any delivery date or time specified by us is a best estimate only and Sedelux will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. Once shipped, Sedelux does not take responsibility of loss or damaged items during transit.