We dispatch your item within 2 days of purchase. After dispatch your order should arrive within 14 business days all delays included. Depending on your country the delivery time may vary. As tracked shipping is our standard, you will also get an update about your shipping status every time the courier updates the tracking information. You can also track your order on our website. For more information about shipping, please see our Shipping Policy.
Couriers are slowly recovering from the virus, meaning that business as usual is most likely to return to normal in the upcoming weeks. This means that per 20-04-2020 you can expect the shipping times to behave like normal again. For more information about shipping, please see our Shipping Policy.
At Sedelux we strive for the optimal customer experience. Therefore we have strict rules about goods that do not arrive or get lost in transit. It seems only naturally that we will do everything we can to solve the problem. In the case you do not receive your order for any reason whatsoever, please contact us and we will provide a full refund. More about this topic can be found in our Refund Policy.